Directing people to the right care
Health insurance can play an increasingly important role in helping people navigate the healthcare system. This often begins with seeing a GP.
Virtual GP has become more than a bolt-on service to health insurance – it helps to guide people to the right treatment for their needs, from everyday care services to seeing a specialist.
64%
of Vitality GP consultations resulted in some form of onward referral or service*
Specialist referral
Prescription
Everyday care and other Vitality services**
Fast access, better outcomes
Mental health and musculoskeletal issues are among the most common type of claims, and when members get the right support quickly, the results speak for themselves.
By directing members to the most appropriate therapy, Vitality is helping drive better health outcomes — proving that timely, targeted care really does make a difference.
Talking Therapies
Physiotherapy
of members see a therapist within five days of their initial assessment
report measurable improvement in their mental health after completing initial treatment
of members see a physiotherapist within two days
report measurable improvement after completing treatment
Empowering patients to research and book consultants online
Our commitment to clinical excellence is underpinned by the Vitality Premier Consultant Panel, launched in 2021.
Members treated by Premier Consultants typically benefit from shorter hospital stays, lower hospital readmission rates, and reduced overall claims costs compared to those treated by non-premier consultants. This approach helps ensure that, when members need us most, they receive care that is not only fast and convenient, but also clinically outstanding.
data points used to assess consultant performance
lower hospital re-admission rates for patients treated by Premier Consultants
Premier Consultant outcomes in 2024
Through the Care Hub members are provided with clear visibility of each consultant’s specialisms, qualifications, experience, and Premier Consultant status, empowering them to make an informed choice of the right consultant for them.
of all consultant claims were with Premier Consultants in 2024
*Other outcomes include self-management or referral to NHS services.
**Includes referrals for physiotherapy, Talking Therapies, Dermascopic referral, minor diagnostics, alternative therapies, and Vitality partners.
All figures VitalityHealth claims data 2024 unless otherwise stated.
