The right care, first time
Before, during and after claim, VitalityHealth brings together every stage of the healthcare journey
The future of health insurance is not simply about treating illness. It is about helping people stay healthy, access care sooner and receive the right support wherever they are on their health journey, in a seamless, intuitive way.
Our approach is designed around your client's complete healthcare needs. With prevention as its foundation, we support them to understand their health, access everyday care and receive high-quality specialist treatment when it is needed.
For your Health clients, in addition to enhanced preventative services, we are introducing expanded everyday care through Boots, and more support for clients impacted by cancer. Read more on the next page.
Health Compass: A smarter way to navigate healthcare
Healthcare can be complex, so we make it simple. Health Compass is our commitment to providing expert guidance for every health need, guiding clients through prevention, everyday care and specialist treatment. They always know their next step and get the right care at the right time. That means fast access, the widest choice, quality care and a brilliant member experience.
1. Fast access A fast route from symptoms to treatment
2. Widest choice Combining clinical guidance with a choice of GPs, everyday care providers, consultants and treatment locations
3. Quality care High-quality care from leading providers, supported by proven outcomes
4. Brilliant customer experience A clear route to specialist care, with direct referrals, immediate authorisation and online booking.
Private healthcare is under pressure from high treatment demand, chronic ill-health, difficulties accessing NHS care and rising medical inflation. Responding sustainably requires more than funding specialist treatment after someone becomes unwell. It means supporting the complete healthcare journey.
At VitalityHealth, our model begins with prevention. We help members better understand their health, build healthier habits and identify risk earlier. When care is needed, everyday care services provide an accessible first step, from GP consultations and physiotherapy to mental health and remote dermatology support. Where required, clients access a network of Premier Consultants selected using hundreds of clinical metrics.
But the strength of the model lies not only in its component parts. It lies in how they connect. Our aim is to deliver four outcomes: fast access, the widest choice, high quality care and a brilliant member experience. A Vitality GP can refer a member for specialist care, with immediate authorisation and online consultant booking available within minutes.
This is how we help people move from symptom to diagnosis and treatment quickly, while also creating more opportunities to prevent ill health in the first place. The future of private healthcare should not be defined only by what happens at the moment of claim. It needs to ensure every member reaches the right care, through the right provider, at the right time.
Why this matters to Advisers
Stronger client conversations, from prevention to helping clients access care more easily at every stage of the healthcare journey.
What clients get
Supports better client outcomes through more personalised, proactive and seamlessly connected care.
